Refunds & Returns

Returns

Due of the creative nature of our business we do not issue refunds. If you are unhappy with the work or feel it doesn't operate as required, please contact support@sunbowl.ca and we would be happy to discuss your alternatives.

Terms and Conditions

As-needed rolling work estimates are created and paid by Client to Sunbowl in advance of commencement of work. These paid hours are referred to as "bucket hours". Bucket hours are used as Sunbowl advances the project as mutually agreed between Sunbowl and the Client. These pre-paid hours never expire and may be used on any service Sunbowl provides. Bucket hours are non-refundable.

We will make every effort to give constant updates and transparency about where we are and how much time has been used so there are no billing or scheduling surprises. It is still ultimately the Client’s responsibility to monitor their bucket balance.

If no bucket hours remain at the end of a cycle; work will cease until the bucket is replenished.

Sunbowl is an independent contractor and provides work under the general direction of the Client.

Sunbowl is not in an exclusive relationship with the client.

Client retains all copyright for software created.

Client agrees to never circumvent Sunbowl by hiring or engaging with any employee or contractor directly. This includes all employees or contractors introduced to the Client over the course of the relationship, unless previously agreed upon.

Open source components will be used in projects. We help you with licensing but all licenses are a client responsibility.

Sunbowl will work within the Client’s owned accounts and will be provided and provide username/password for these accounts.

Client warrants they have full right and authority to permit the work undertaken by the Sunbowl.

Client agrees to indemnify and hold harmless Sunbowl from any and all damages, claims, liabilities, losses or expenses arising out of any third party claim.

Software delivered to your environment (server/account/hosted service) is deemed to be accepted.

In no event will Sunbowl be liable to Client or any other party for any damages arising from or related to the work provided by Sunbowl.

In no event will Sunbowl's total cumulative liability to Client or any other party for claims, losses, or damages of any kind, whether based on contract, tort, negligence, indemnity or otherwise, arising out of or related in any way to this agreement, the services, or the professional services, exceed the actual fees Client paid to Sunbowl for the services during the one (1) month period ending on the date of the cause of action giving rise to the claim, loss, or damage.

Should a dispute arise Sunbowl will attempt to resolve said dispute with the Client. Disputes unable to be resolved amicably will be resolved with mediated negotiation with the assistance of a neutral person appointed by the British Columbia International Commercial Arbitration Centre administered under its Commercial Mediation Rules. This will be sole remedy.